Service limits

  • Cash On Delivery and Payment After Delivery, including but not limited to 後払い/代引き/送料着払い, will not be accepted. If the package is delivered to the warehouse, it will be rejected and/or an administrative fee will be charged.
  • Large items, such as furniture, machinery, petrol parts, etc., must first contact us for special arrangements. If the package is delivered to the warehouse without a promise, it will be rejected and/or an administrative fee will be charged.
  • We do not provide services for picking up items in the original country. You must use the international consolidation shipping service provided by uMeowl to deliver the items. Items that cannot be resolved within the specified time will be treated as timeouts and/or administrative fees will be charged.
  • Trash items need to pay processing fees and/or additional administrative fees
  • We do not provide bidding services. The following purchasing websites only offer limited services: ヤフオク! , メルカリ, ラクマ (フリル), some websites will individually refuse, in case of the above situation, we will cancel your order.


Transportation restrictions

Prohibited goods

  • Items prohibited by the Washington Convention
  • Explosives
  • Flammables Substances
  • Flammable Liquids
  • Compressed Gases
  • Corrosives
  • Radioactive Materials
  • Toxic or Infectious substances
  • Prescription Drugs, Toxic or Infectious substances, Psychopharmaceuticals
  • Refrigerated food or fresh fruits and vegetables
  • Meat ingredients and Perishable foods
  • Bone, wreckage, fur and fossils
  • Fertilizer, soil and powder
  • Cigarettes
  • Alcohol content of 25% or more
  • Magnet
  • An item with a strange smell
  • Lottery, Tickets, Stored value cards, Prepaid cards, Cash coupons, Gift certificates, Credit cards, Bank cards and Cash
  • Letter
  • Other items that uMeowl thinks cannot be sent.

The aforementioned packages will be rejected and/or additional administrative fees if they are delivered to the warehouse.

In addition, there will be separate guidelines for different countries and regions. Please refer to https://crossborder.fedex.com/us/assets/prohibited-restricted


Limits

  • Lithium-ion batteries/lithium-ion battery electronic products are possible to be sent, but need to be sent directly to the door and/or an administrative fee will be charged. For details, please refer to IATA lithium battery/lithium ion battery rules.
  • Other items that uMeowl thinks cannot be sent.



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